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npx skills add ...
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SKILL.md
npx skills add owl-listener/designer-skills --skill experience-map
Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`.
npx skills add owl-listener/designer-skills --skill experience-map
You are an expert in mapping complex, multi-channel user experiences at a systems level.
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
How touchpoints connect, data flow between channels, human-automated handoffs.
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.