sap-btp-intelligent-situation-automation

SAP BTP Intelligent Situation Automation

Related Skills

• sap-btp-cloud-platform: Use for subaccount, subscription, and role collection context
• sap-btp-integration-suite: Use for Event Mesh and integration alternatives during migration planning
• sap-btp-cloud-transport-management: Use if archived ISA-related artifacts must be moved across landscapes
• sap-btp-best-practices: Use for decommissioning governance and operational planning

⚠️ DEPRECATION NOTICE

Service Status: ARCHIVED / DEPRECATED as of September 24, 2025

SAP BTP Intelligent Situation Automation service was deprecated on September 24, 2025. Its 6-month end-of-service window reached March 24, 2026; remaining access may exist only where contract commitments still apply.

Immediate Action Required:

• Unsubscribe from the Intelligent Situation Automation service
• Export any required data before access is removed
• Contact component CA-SIT-ATM for questions or concerns

Overview (For Reference)

SAP Intelligent Situation Automation was a BTP service that enabled automatic handling of business situations from SAP S/4HANA and SAP S/4HANA Cloud systems. It leveraged SAP Event Mesh for real-time event communication and allowed organizations to define automated actions for resolving situations.

Documentation Source: https://github.com/SAP-docs/btp-intelligent-situation-automation

Last Verified: 2025-11-27 (metadata). Re-verify archived-service details before advancing this date.

Table of Contents

• Overview (For Reference)
• When to Use This Skill
• Migration Information
• Quick Decision Tree
• Supported Systems
• Region & Infrastructure
• Core Components
• Role Templates
• Bundled Resources

When to Use This Skill

⚠️ SERVICE DEPRECATED - Use only for:

• Unsubscribing from Intelligent Situation Automation service
• Exporting data before access is removed
• Understanding legacy configurations for documentation purposes
• Migration planning to alternative solutions

Do NOT use this skill for:

• New subscriptions to the service (not available)
• Setting up new automation rules (service deprecated)
• Production deployments (service will be discontinued)

Migration Information

SAP is working towards a GenAI-based capability in the Situation Handling Extended framework. Updates will be provided when available for consumption. For more information, see the SAP community announcement about the deprecation.

Quick Decision Tree

What Task?

Data Export & Unsubscription (DEPRECATED SERVICE)
├─ Export data → references/operations.md#data-export
└─ Unsubscribe → DEPRECATION NOTICE section

Legacy Documentation (For Reference Only)
├─ Understanding existing setup → references/setup-guide.md
├─ API configurations → references/onboarding.md
├─ Role assignments → references/security-roles.md
├─ Automation rules → references/operations.md
└─ Error troubleshooting → references/troubleshooting.md

Migration Planning

Supported Systems

Region & Infrastructure

Core Components

Required Services

Communication Scenarios (SAP S/4HANA Cloud)

APIs (SAP S/4HANA On-Premise)

Role Templates

Key User Tiles

Key users with SituationAutomationKeyUser role can access:

1. Manage Situation Actions - Create custom actions
2. Manage Situation Automation - Configure automation rules
3. Situation Dashboard - View situation overview
4. Analyze Situations - Analyze resolution flows
5. Delete Data Context - Manage data retention
6. Explore Related Situations - View situation relationships

Event Mesh Configuration

Topic Space

Outbound Event Topics

Topic Rules (Service Instance)

Destination Configuration

Key Constraints

1. Single System Per Subaccount: One subaccount connects to one S/4HANA system only
2. Base URL Only: Destination URL must contain only the base system URL (no paths)
3. Same System Destinations: All destinations in a subaccount must point to the same system

Changing Connected System

To connect to a different S/4HANA system:

• Option A: Create a separate subaccount
• Option B: Unsubscribe and resubscribe with new destination

Onboarding Workflow

Prerequisites

1. Administrator role assigned
2. Event Mesh enabled in subaccount
3. Destination configured to S/4HANA system
4. Communication arrangements created (Cloud) or APIs exposed (On-premise)

Steps

1. Expose Situation Handling APIs (in S/4HANA)
2. Configure Destinations (in BTP Cockpit)
3. Set Up Event Mesh Communication (Event channel + topic bindings)
4. Onboard System (using Onboard System app)

Onboard System App Process

1. Launch Onboard System application
2. Click Add
3. Select destination from list
4. Click Check Connection to verify
5. Enter system name and description
6. Click Create
7. Wait for status: Pending → Successful

Troubleshooting: If onboarding fails, hover over info icon for details. Use Retry after fixing issues.

Automatic Situation Resolution

Supported Situation Templates

Custom Actions

Use the Manage Situation Actions application to create custom actions beyond standard SAP actions.

Data Export

Export all stored data using the endpoint:

Audit Logging

Intelligent Situation Automation uses the Audit Log service to track:

• Changes to automation configurations
• System onboarding events

View logs via the Audit Log Viewer in Cloud Foundry.

Unsubscription Instructions

Prerequisites

• Administrator role for the subaccount
• Data export completed (if needed)

Steps to Unsubscribe

1. Open your global account in the SAP BTP cockpit
2. Navigate to your subaccount
3. In the navigation area, choose Services > Instances and Subscriptions
4. Find Intelligent Situation Automation in the subscription list
5. Select the three dots at the end of the subscription row
6. From the menu, select Delete
7. Confirm deletion - all application data will be removed

Support

For any questions or concerns about the deprecation:

• Component: CA-SIT-ATM
• Create an incident via SAP for Me

Common Issues (Legacy)

Reference Files

Detailed Guides Available

1. references/setup-guide.md - Prerequisites, subscription, Event Mesh, network requirements
2. references/onboarding.md - API exposure, destinations, event communication, system onboarding
3. references/security-roles.md - Role templates, collections, user assignment
4. references/operations.md - Automatic resolution, data export, logging
5. references/troubleshooting.md - Error handling, support component
6. references/external-links.md - All SAP documentation links with document IDs

Best Practices

Setup

• ✅ Enable Event Mesh before subscribing to ISA
• ✅ Create Event Mesh instance in same subaccount as ISA subscription
• ✅ Use Europe (Frankfurt) region with cf-eu10

Destinations

• ✅ Use only base URL (no additional paths)
• ✅ One S/4HANA system per subaccount
• ❌ Don't mix destinations to different S/4HANA systems

Communication

• ✅ Set topic space to saas/isa/cons
• ✅ Bind both BusinessSituation and BusinessSituationType topics
• ✅ Use SAP_COM_0092 for cloud event channels

User Management

• ✅ Assign SituationAutomationAdminUser for onboarding tasks
• ✅ Assign SituationAutomationKeyUser for daily operations
• ✅ Add RuleRepositorySuperUser for rule authoring

External Resources

SAP Documentation

• SAP Help Portal: https://help.sap.com/docs/intelligent-situation-automation
• SAP Event Mesh: https://help.sap.com/docs/SAP_EM
• SAP BTP: https://help.sap.com/docs/BTP

Source Repository

• GitHub Docs: https://github.com/SAP-docs/sap-btp-intelligent-situation-automation

Support

• Component: CA-SIT-ATM
• SAP for Me: Incident creation

Updates and Maintenance

⚠️ SERVICE DEPRECATED: No further updates expected as the service is deprecated.

Documentation Source:

• Original: https://github.com/SAP-docs/btp-intelligent-situation-automation
• Deprecation Announcement: https://community.sap.com/t5/technology-blog-posts-by-sap/deprecation-of-intelligent-situation-automation-service/ba-p/14214342

Final Verification: 2025-11-27

Maintenance Status: ARCHIVE ONLY - Skill maintained for historical reference and unsubscription guidance.

Bundled Resources

Reference Documentation

• references/setup-guide.md - Complete setup and configuration guide
• references/onboarding.md - System onboarding and configuration
• references/security-roles.md - Role templates and permissions
• references/operations.md - Operations and monitoring guide
• references/external-links.md - External documentation and SAP notes
• references/troubleshooting.md - Common issues and resolution

Skill Version: 2.4.1 Status: ARCHIVED / DEPRECATED Last Updated: 2026-05-31 License: GPL-3.0 Maintainer: Eduard Jiglau | hello@sap-ai-skills.com | sap-ai-skills.com | https://github.com/secondsky/sap-skills

Version History:

• v1.1.0 (2025-11-27): Added deprecation notice and unsubscription instructions
• v1.0.0 (2025-11-22): Initial release for active service